Frequently Asked Questions

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Medical Negligence

Accident at Work

Traffic Accident

Other Accidents

About Us

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The Process

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Medical Negligence

Can I claim against a private healthcare provider?

Yes, you are legally entitled to receive fair compensation for your personal injury from the entity that caused the injury, regardless of the entity’s legal form. The private healthcare providers basically must meet the same requirements as the public ones, hence there are no major obstacles when it comes to claiming for compensation.

Of course, as a legal representative, you can file a claim on behalf of your minor child. Unfortunately, we are still seeing a lot of such cases where children are being treated unprofessionally within medical services, and the consequences often accompany them for the rest of their lives. In case you have any doubt about the medical treatment of your child, please do not hesitate to contact us and consult the case, we are ready to assist you as much as necessary.

In order to allow us to have a full picture, it is always better to provide us with as many documents as possible. However, we do not request any special examination in the first place. Please, share all your medical reports and other relevant documents, we will let you know if these are sufficient, or if we need anything more.

Yes, you can seek compensation for those who are unable to register the claim themselves. From our experience, it is rather common for relatives of the damaged victims to seek justice and compensation in the medical malpractice cases. Anyway, if the consequences are not fatal, it is still the patient him/herself who is entitled to compensation, hence our cooperation (contract signature) should be concluded directly with this person, or, where possible, with his/her legal representative. However, don’t hesitate to submit a claim on behalf of someone else, we will get in touch with you and resolve everything necessary.

In general, it can sometimes be quite complicated to prove medical negligence or malpractice, as it is required to obtain sufficient evidence. The best way to prove misconduct of a doctor, hospital or any other health care facility, is to provide an expert report with such a conclusion, or at least another doctor’s opinion indicating that there was something wrong within the work of other professionals. We closely cooperate with legal and forensic experts which are ready to assess your case and, based on the relevant medical records, advise whether medical malpractice could have occurred and how to prove it sufficiently.

The potential compensation may differ significantly as it always depends on the specific circumstances of your case. Pain, medical costs, loss of earnings, permanent consequences and social disadvantage are all taken into account when calculating your claim. Anyway, our cooperating experts will be happy to evaluate the potential in your specific case if you provide us with all the necessary documents and information.

Cooperation with us can’t anyhow negatively affect your current treatment. We will protect your rights, while agreeing all the steps with you upfront so you are comfortable with what is being done. On the other hand, the compensation you receive can help you choose the most appropriate treatment. Also, in some specific cases we are open to offering our clients pre-payment of their claim, meaning that we pay part of the potential compensation right away, so we help the client to overcome the most difficult period. Feel free to ask about this possibility.

Accident at Work

What evidence do I need to support a workplace accident claim?

To make an informed assessment of your case, it is advisable to submit the following documents, if available:

  • work injury record;
  • medical reports;
  • the temporary disability decision; and
  • the communications with the employer or its liability insurer regarding the compensation claimed.

In case you can’t share a complete list of these documents, please provide us with anything you have, we will check it and let you know if anything else is required (plus we will instruct you where and how to obtain these documents).

Yes, you can seek compensation for those who are unable to register the claim themselves. Anyway, if the consequences are not fatal, it is still the injured person him/herself who is entitled to compensation, hence our cooperation (contract signature) should be concluded directly with this person, or, where possible, with the legal representative. However, don’t hesitate to submit a claim on behalf of someone else, we will get in touch with you and resolve everything necessary.

You can be sure that our goal is never to negatively affect your job status just to get compensation. However, employers are obliged to comply with the employment contract by the applicable law and to respect the injured employee’s right to compensation. In all cases, we will explain what you are entitled to, how can your rights be protected and what are the potential risks. In the end, all the steps are being discussed with you upfront so you are comfortable with everything that is being done, you have the final word and you decide. On the other hand, it is important to mention that when it comes to work accident claims, it is not the employer himself paying the compensation, but his insurer. For all employers, it is required to have insurance for cases of injuries in the workplace, so your claim shouldn’t affect your employer’s finances, so there shouldn’t be any reason to punish you for enforcing your rightful claim.

The amount of potential compensation may differ significantly as it always depends on the specific circumstances of your case. Pain and suffering, medical costs, loss of earnings, permanent consequences and social disadvantage are all taken into account when calculating your claim. Anyway, our cooperating experts will be happy to evaluate the potential in your specific case if you provide us with all the necessary documents and information.

Traffic Accident

What should I do after a road traffic accident?

If you are involved in a traffic accident, never drive away from the scene and, if possible, do not tamper with the vehicle. Failure to do so will impede the necessary investigation of the accident by the police. After ensuring the safety of those involved in the accident and the traffic accident scene, it is recommended to take photographs of the accident scene including the property damage for insurance reasons. As soon as you have all necessary documents, including mainly medical reports and the police accident report, you can submit your claim on our website and then just wait for your compensation.

To make an informed assessment of your case, it is advisable to submit the following documents, if available:

  • accident report;
  • medical reports;
  • temporary disability decision;
  • any communication with the insurance company or the person responsible for the accident; and
  • if there is a criminal proceedings against the person responsible for the accident, then we also need all the documents from this criminal proceedings.

In case you can’t share a complete list of these documents, please provide us with anything you have, we will check it and let you know if anything else is required (plus we will instruct you where and how to obtain these documents).

The amount of potential compensation may differ significantly as it always depends on the specific circumstances of your case. Pain and suffering, medical costs, loss of earnings, permanent consequences and social disadvantage are all taken into account when calculating your claim. Anyway, our cooperating experts will be happy to evaluate the potential in your specific case if you provide us with all the necessary documents and information.

If the accident was wholly caused by you, then there is most probably no claim against anyone else. The only compensation you can get is the one arising from your private insurance. However, if there was any participation of another person in the accident, there might be a chance to claim compensation. In any case, you can share your case with us and provide us with all necessary information and documents, we will be happy to evaluate the chances and let you know what we think about the potential compensation.

It is highly recommended to consult your options with another institution to compare and receive a fair amount of compensation by the law. In these situations, it is important to remember that the insurance company is not your partner, but a counterparty. It is therefore not in the insurance company’s interest to perform to the maximum extent possible, as the insurance company always protects its own interests first and foremost. In our experience, we know that the insurance company usually pays to the basic extent and thus tries to close the case as quickly as possible. It is therefore important to get professional advice on the maximum amount of compensation you are legally entitled to.

When we speak about poorly maintained roads, it includes road damage, poor lighting, broken traffic lights, missing or damaged signs, missing guardrails, debris on the road, or improperly treated roads during winter. If an accident happens on such a poorly maintained road, there may be a claim for compensation against government agencies, construction companies, private property owners, or manufacturers and suppliers of road-related products. Also, in some cases, it is possible to sue the city where the accident happened. It may be tricky to determine who exactly is responsible in these cases, but our team of experts is ready to find the best way forward and assist you with your claim enforcement.

Yes, you can seek compensation for those who are unable to register the claim themselves. From our experience, it is rather common for relatives of the damaged victims to seek justice and compensation in traffic accident cases where there is a long recovery time. Anyway, if the consequences are not fatal, it is still the patient him/herself who is entitled to compensation, hence our cooperation (contract signature) should be concluded directly with this person, or, where possible, with the legal representative. However, don’t hesitate to submit a claim on behalf of someone else, we will get in touch with you and resolve everything necessary.

If you, as a passenger, suffer personal injuries in a traffic accident without breaking traffic regulations yourself (for example, by not wearing your seatbelt), you are entitled to compensation from the liability insurance of the person at fault in all circumstances. This applies even if the driver of the vehicle in which you were sitting in the passenger seat was at fault. It does not matter whether the driver is your partner, a relative, a person otherwise close to you or, on the contrary, a person practically unknown to you. If you are a passenger of the person at fault, you are equally a victim of a car accident. As drivers are legally obliged to pay their compulsory insurance, you can claim compensation directly from the driver’s insurance company. So don’t be afraid, if you suffer injuries in a car accident caused by your loved one’s carelessness, to make a personal injury claim against their insurance company. Compensation is thus possible without further punishing the person at fault for the accident.

Other Accidents

How do I determine who is responsible for an accident?

Often it can be based on the actual circumstances in which the accident took place. In certain cases, fault is indicated by the official reports describing the course of the accident. Even if the determination of the culprit is difficult, do not hesitate to contact us. We have established cooperation with legal and forensic experts in many fields who can share their opinion and advice on what the next steps should be.

The possibility of making a compensation claim for personal injury caused by a sports injury applies to all sports, provided that the conditions for liability are met. In most cases, this will be the case for team and adrenaline sports. Most typically, cases we handle are related to skiing or snowboarding injuries, or also injuries which happen while cycling. Anyway, feel free to share your story even if it concerns any other sport accident, we will evaluate it and provide our feedback.

With an extensive network of collaborating attorneys across Europe, we are able to provide you with expert legal assistance from any European jurisdiction. So, all you need to do is fill out the registration form on our website and we will take care of everything else. We believe there is no other company able to help its clients with so wide an area of cross-border personal injury cases.

About Us

How does your no win, no fee model work?

Our cooperation based on the principle of „no win, no fee“ means that the fee agreed with you prior to the start of the cooperation is only taken from your successfully recovered compensation. Related to this is the fact that if the compensation is not recovered, we will not charge you any remuneration for our services. You thus do not risk spending anything from your savings, our cooperation is risk-free for you. Also, we believe this system is great for uniting our interests, as we both want to get maximum compensation and be successful together.

Kompenzo covers all costs related to your legal representation, including court fees. If the case is successful, the counterparty should reimburse these costs. Anyway, we will never ask you to pay anything from your own savings, we take the risk of failure and get paid only if you are compensated as well.

We have partnerships with personal injury lawyers across the whole of Europe. However, Kompenzo is not a law firm with attorneys sitting in our office, we cooperate with local law firms which are still separate entities but agreed to handle our clients‘ cases. This allows us to focus also on cross-border personal injury cases, always with a comprehensive knowledge of the case law and current legislation in each local jurisdiction.

The Kompenzo fee is a % of the compensation successfully received. The % of the potential Kompenzo fee may differ based on the complexity and difficulty of the case in question, but it is always known to you before the agreement is signed. If Kompenzo is not successful in obtaining compensation for you, we will not receive any remuneration for our services. Thus, it is in Kompenzo’s best interest to take all steps leading to a successful outcome of the litigation.

Of course, it depends on where you live, but your lawyer can always be reached in your country. It is important for us that you fully trust your lawyer and their expertise, so it is crucial that your lawyer can explain all the details of the cooperation to you. Communication with the lawyer is usually handled by telephone or email, but it is possible to arrange a personal meeting at the lawyer’s office.

Kompenzo has a 10-year proven and risk-free claim management system which has helped its clients recover their rightful compensation. As part of our service, we provide our clients with the help of a specialised law firm, cooperating experts, and other professionals. Our cooperation with clients is based on the principle of „no win, no fee“, i.e. the agreed fee is only drawn from the successfully recovered compensation. If compensation is not recovered, we will not take any remuneration from you. Also, our goal is to approach each case with the utmost sensitivity, we understand that personal injury claims are very personal matters which need special treatment. We believe that there is no other company providing similar service in such complexity and professionalism.

Start a Claim

How can I file a claim?

Simply complete the form on our website and Kompenzo will then forward the information you provide to one of our cooperating specialised lawyers. Together, we will assess the possibility of pursuing your claim to obtain compensation, then we offer you cooperation and handle everything necessary, all free of charge, only for a success fee at the end of the process.

You are eligible, if:

  • you have suffered a personal injury by no fault of your own;
  • you are claiming compensation on behalf of a child or an adult who cannot do so themselves;
  • you are claiming as the bereaved of a deceased loved one.

If you think you are entitled to claim compensation but are not sure whether you fall into one of these groups, we will be happy to assess your case.

The amount of potential compensation may vary significantly, as it always depends on the specific circumstances of the case. Pain and suffering, medical expenses, loss of income, lasting consequences, and unfavorable social circumstances are taken into account when calculating a claim. In any case, our cooperating experts will be happy to assess the potential in your specific matter if you provide us with all the necessary documents and information.

Typically, the period is governed by national rules when it comes to time limitations, when the most common period is set at 3 years after the day when an accident happened. However, in some cases, the start of this period can be postponed by different aspects of the case, so it is always better to consult this with legal experts in the field of personal injury claims.

It depends on the complexity of your case, however on our side, we always try to minimize as much as possible the time between registering a claim and filing a claim in court. The time might be influenced by the stage your case is at; whether you have all the necessary documents; whether an expert opinion is needed; etc. In any case, resolving your claim efficiently is our priority.

No, it is free of charge, all the legal and other fees are covered by Kompenzo, as well as consultation, analysis of your case, and all the administrative tasks associated with it.

No, you don’t need legal insurance.

Often it can be based on the actual circumstances in which the accident took place. In certain cases, fault is indicated by the official reports describing the course of the accident. Even if the determination of the culprit is difficult, do not hesitate to contact us. We have established cooperation with legal and forensic experts in many fields who can share their opinion and advice on what the next steps should be.

In most cases, we try to resolve the cases out of court. If this fails, we are ready to submit an action and handle the court proceedings. Within these court proceedings, it may be required that you once appear at a hearing and provide your testimony. Anyway, when cooperating with us, you are fully represented by our lawyers and if it is your wish to not be anyhow involved in the court proceedings, then we will try to find a way to make it possible. In any case, we always discuss the planned approach with you and won’t do anything you don’t allow.

The Process

Do I need to appear in court myself?

In most cases, we try to resolve the cases out of court. If this fails, we are ready to submit an action and handle the court proceedings. Within these court proceedings, it may be required that you once appear at a hearing and provide your testimony. Anyway, when cooperating with us, you are fully represented by our lawyers and if it is your wish to not be anyhow involved in the court proceedings, then we will try to find a way to make it possible. In any case, we always discuss the planned approach with you and won’t do anything you don’t allow.

First, we evaluate your case and provide feedback regarding the further steps. If necessary, we ask you to provide us with more information or documents. Then, we offer you individual conditions of cooperation based on the specific aspects of your case. If we agree on cooperation, Kompenzo together with the assigned lawyer, will take over all administrative and legal steps and will keep you informed. From signature onwards, you typically do not have to take any active steps and just wait for the outcome of our work.

Typically, it should be the insurance company of the at-fault party who caused your injury. In some cases (e.g. in criminal cases), it is the at-fault party itself who is responsible for the payment of compensation. If you are not sure about who is responsible and who should provide compensation in your case, feel free to contact us and our experts will let you know about their point of view.

It is very difficult to provide a general answer, as it always depends on the individual aspects and complexity of the case, speed of competent courts, willingness of counterparty to quickly resolve the case, and many other things. From our experience, it typically takes between one and two years to receive the first outcome of the case, but it may both be much faster, or much longer in some specific cases.

All the risks related to failure of your case are borne by Kompenzo, you don’t have to worry about any potential financial losses at the end of the process. If we lose, you do not pay anything for the services provided by Kompenzo. We take our remuneration only if you receive your compensation, so we benefit only if you benefit from the case as well.

No, all communication is conducted through the client platform, email or telephone. There is no need to visit our office in person. In some cases, it may only be required to meet our cooperating local lawyers in order to discuss further steps in the case, but this can normally be done online as well.

Start your claim today and receive the support you need.

Our experts are here to listen to your story. We will provide you with all the information you need and, based on your specific situation, tell you whether we believe you have a claim.